CVC - General Data Protection Statement and private policy
The new General Data Protection Regulation 2018 becomes law
on 25th May. In order to comply with the regulation, we need to
inform you about what personal data we collect and what we
do with it.
Your personal data is information that can be used, either on
its own or with other data available, to identify you.
We are CVC Contracts LLP, trading as CVC and are classified as a
Data Controller. If you have any questions about our use of
your personal data please contact us in whatever way is most
convenient for you; please see contact details below.
The types of data we collect and use may include, but is not
Your name, address, telephone numbers, email address. We
will normally acquire this information directly from you but if
we obtained that information from somebody else we will
normally inform you and ask you to confirm the details are
correct, unless we are prevented by law from doing so.
If you are applying to work with us we may also need to know
details of your previous employment, health, any convictions or
pending legal actions, tax and national insurance numbers,
qualifications, driving licence details, bank account details, and
any other information pertinent to the post you are applying
Using your personal data: the legal basis and purpose
We will process your personal data in the following ways:
To fulfil the terms of a contract with you,
To provide a quotation for our services and decide
whether to enter into that contract.
To manage and perform that contract, and contact you
as necessary in that regard.
To update our records
To trace your whereabouts regarding any outstanding
As an employer, to meet our obligations with regard to
wages, collection of taxes, upholding employees rights and
benefits, health & safety matters, insurance and pension
provisions and the like.
As necessary for our own legitimate interests in
promoting and managing our business
For good governance, compliance with regulatory and
statutory obligations, financial accounting, managing and
auditing our operations.
To communicate with you as necessary regarding the
provision of services and any payments due in relation to such
For market research , analysis and developing statistics
To send you marketing communications relating to our
To meet our obligations and duties as an employer.
As necessary to comply with a legal obligation, e.g:
a) When you exercise your rights under data protection laws
and make requests for information.
b) For compliance with legal and regulatory requirements
and relative disclosures, collection of taxes,
health and safety, and obligations in relation to
c) For establishment and defence of legal rights
Based on your consent e.g.:
When you request us to disclose you personal data to
other, businesses or organisations, such as other service
If we need to undertake security and suitability checks
(such as obtaining references or undertaking DBS checks) in
relation to employees working with us or obtain insurance
cover relating to your employment.
You are free to change your mind and withdraw your consent
at any time but that may mean that we can’t do certain things
for you, such as clean your windows, advise you before we
Sharing your personal data
Subject to applicable data protection laws we may share your
personal data with:
Sub contractors, service providers and other persons,
businesses or organisations who help us provide our services,
payment and donation collection services, email, web-hosting
and data back-up services; some of which service providers
may transfer your personal data to others for regulatory,
compliance and governance purposes, and may entail sending
your data overseas.
Government bodies and agencies in the U.K. and
overseas (e.g. HMRC, The Information Commissioner’s Office,
The Pensions Regulator). In some cases these agencies may
need to transfer your information to other similar bodies,
including those overseas.
Courts, to comply with legal requirements and for the
administration of justice.
To protect the security or integrity of our business
If we were to sell the business, restructure or enter into
a merger with another business.
In an emergency or to otherwise protect you or your
Anyone else where we have your consent or are
required to do so by law.
Your personal data may be transferred outside the U.K. and
European Economic Area. While some countries have adequate
protections for personal data under their applicable laws, in
other countries it will be necessary to take additional steps to
provide appropriate safeguards. We will always use our best
endeavours to secure your personal information, which may
include imposing contractual obligations or requiring the
recipient to subscribe to, or be certified with, an appropriate
international framework of protection.
Retention of information
We will only retain any personal information for as long as it is
necessary to support our legitimate interests, and to comply
with legal, regulatory and statutory obligations. In the case of
tax returns we will need to retain information for a minimum of
6 years after the end of the financial year in which any return is
made. Some information pertaining to insurance and
safeguarding matters may need to be retained indefinitely.
Your rights under the new law:
The General Data Protection Regulation 2018 gives you a
number of rights including:
The right to be informed about our processing of your
The right to have your data corrected if it is inaccurate
or to have incomplete data completed
The right to object to or restrict the processing of your
The right to have your data erased or forgotten (see
retention of information above)
The right to request access to any information we hold
The right to move, copy or transfer your personal data
You have the right to complain to the Information
Commissioner’s Office, which has the power to investigate and
enforce compliance with data protection law. To find out more
about your rights with regard to data protection please go to
CVC Contact Details:
CVC Contracts LLP
123 Shelthorpe Road
Reg no. OC327522
Protecting your personal details on our website.
Last updated: 15 My 2018
CVC Contracts LLP (registered number OC385717), whose
registered office is at 123 Shelthorpe Road, Loughborough,
LE11 2PD, knows that you care how information about you is
used and shared and we appreciate your trust in us to do that
and forms part of our website terms and conditions ('Website
By accepting our Website Terms or by visiting cvcgroup.info
('the Website') you are accepting and consenting to the
The Website is brought to you by CVC Contracts LLP. CVC
Contracts LLP believes it is important to protect your Personal
Data (as defined in the Data Protection Act 1998) and we are
committed to giving you a personalised service that meets your
needs in a way that also protects your privacy. This policy
explains how we may collect Personal Data about you. It also
explains some of the security measures we take to protect your
Personal Data, and tells you certain things we will do and not
do. You should read this policy in conjunction with the Website
When we first obtain Personal Data from you, or when you take
a new service or product from us, we will give you the
opportunity to tell us if you do or do not want to receive
information from us about other services or products (as
applicable). You can normally do this by ticking a box on an
application form or contract. You may change your mind at any
time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive
personal data' within the meaning of the Data Protection Act
1998, for example, information about your health or ethnic
1. Collecting Information
We may collect Personal Data about you from a number of
sources, including the following:
1.1. From you when you agree to take a service or product from
us, in which case this may include your contact details, date of
birth, how you will pay for the product or service and your bank
1.2. From you when you contact us with an enquiry or in
response to a communication from us, in which case, this may
tell us something about how you use our services.
1.3. From documents that are available to the public, such as
the electoral register.
1.4. From third parties to whom you have provided information
with your consent to pass it on to other organisations or
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of
our business and we shall only use your Personal Data for the
following purposes and shall not keep such Personal Data
longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products
which you could have from us or selected partners from time to
time. We may do this by automatic means using a scoring
system, which uses the Personal Data you have provided
and/or any information we hold about you and Personal Data
from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about
improved administration of any accounts, services and
products we have provided before, do provide now or will or
may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer
profiling (including with transactional information), conduct
research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail,
email, telephone, visit, text or multimedia messages) about
products and services offered by us where
184.108.40.206. these products are similar to those you have already
purchased from us,
220.127.116.11. you were given the opportunity to opt out of being
contacted by us at the time your Personal Information was
originally collected by us and at the time of our subsequent
communications with you, and
18.104.22.168. you have not opted out of us contacting you.
2.1.7. To allow us to contact you in any way (including mail,
email, telephone, visit, text or multimedia messages) about
products and services offered by us and selected partners
where you have expressly consented to us doing so.
2.1.8. We may monitor and record communications with you
(including phone conversations and emails) for quality
assurance and compliance.
2.1.9. We may check your details with fraud prevention
agencies. If you provide false or inaccurate information and we
suspect fraud, we will record this.
2.2. We will not disclose your Personal Data to any third party
2.3. We may allow other people and organisations to use
Personal Data we hold about you in the following
2.3.1. If we, or substantially all of our assets, are acquired or are
in the process of being acquired by a third party, in which case
Personal Data held by us, about our customers, will be one of
the transferred assets.
2.3.2. If we have been legitimately asked to provide information
for legal or regulatory purposes or as part of legal proceedings
or prospective legal proceedings.
2.3.3. We employ companies and individuals to perform
functions on our behalf and we may disclose your Personal
Data to these parties for the purposes set out in clause 2.1 or,
for example, for fulfilling orders, delivering packages, sending
postal mail and email, removing repetitive information from
customer lists, analysing data, providing marketing assistance,
providing search results and links (including paid listings and
links) and providing customer service. Those parties are bound
by strict contractual provisions with us and only have access to
Personal Data needed to perform their functions, and may not
use it for other purposes. Further, they must process the
permitted by the Data Protection Act 1998. From time to time,
these other people and organisations to whom we may pass
your Personal Data may be outside the European Economic
Area. We will take all steps reasonably necessary to ensure that
your Personal Data is treated securely and in accordance with
2.4. Where you give us Personal Data on behalf of someone
else, you confirm that you have provided them with the
objected to such use of their Personal Data.
2.5. In connection with any transaction which we enter into
2.5.1. We may carry out with one or more licensed credit
reference and fraud prevention agencies:
22.214.171.124. credit checks where you have given us your express
126.96.36.199. fraud prevention checks.
We and they may keep a record of the search. Information held
about you by these agencies may be linked to records relating
to other people living at the same address with whom you are
financially linked. These records will also be taken into account
in credit and fraud prevention checks. Information from your
application and payment details of your account will be
recorded with one or more of these agencies and may be
shared with other organisations to help make credit and
insurance decisions about you and members of your
household with whom you are financially linked and for debt
collection and fraud prevention. This includes those who have
moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and
we suspect fraud, we will record this and may share it with
other people and organisations. We, and other credit and
insurance organisations, may also use technology to detect and
2.5.3. If you need details of those credit agencies and fraud
prevention agencies from which we obtain and with which we
record information about you, please write to our Data
Protection Manager at CVC Contracts LLP, 123 Shelthorpe Road,
Loughborough, LE11 2PD.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during
transmission by using Secure Sockets Layer (SSL) software,
which encrypts information you input.
3.2. We reveal only the last five digits of your credit card
numbers when confirming an order. Of course, we transmit the
entire credit card number to the appropriate credit card
company during order processing.
3.3. We maintain physical, electronic and procedural safeguards
in connection with the collection, storage and disclosure of
personally identifiable customer information. Our security
procedures mean that we may occasionally request proof of
identity before we disclose personal information to you.
3.4. It is important for you to protect against unauthorised
access to your password and to your computer. Be sure to sign
off when you finish using a shared computer.
4. The internet
4.1. If you communicate with us using the internet, we may
occasionally email you about our services and products. When
you first give us Personal Data through the Website, we will
normally give you the opportunity to say whether you would
prefer us not to contact you by email. You can also always send
us an email (at the address set out below) at any time if you
change your mind.
4.2. Please remember that communications over the internet,
such as emails and webmails (messages sent through a
website), are not secure unless they have been encrypted. Your
communications may go through a number of countries before
they are delivered - this is the nature of the internet. We cannot
accept responsibility for any unauthorised access or loss of
Personal Data that is beyond our control.
When we provide services, we want to make them easy, useful
and reliable. This sometimes involves placing small amounts of
information on your computer. These are called 'cookies'.
These cookies cannot be used to identify you personally and
are used to improve services for you, for example through:
- Letting you navigate between pages efficiently
- Enabling a service to recognise your computer so you don't
have to give the same information during one task
- Recognising that you have already given a username and
password so you don't need to enter it for every web page
- Measuring how many people are using services, so they can
be made easier to use and that there is enough capacity to
ensure they are fast
To learn more about cookies, see:
Users typically have the opportunity to set their browser to
accept all or some cookies, to notify them when a cookie is
issued, or not to receive cookies at any time. The last of these
options, of course, means that personalised services cannot be
provided and the user may not be able to take full advantage of
all of a website's features. Refer to your browser's Help section
for specific guidance on how it allows you to manage cookies
and how you may delete cookies you wish to remove from your
Multiple cookies may be found in a single file depending on
which browser you use.
The cookies used on this website have been categorised based
on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move
around the website and use its features, such as accessing
secure areas of the website. Without these cookies services you
have asked for, like shopping baskets or e-billing, cannot be
Category 4: targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you
and your interests. They are also used to limit the number of
times you see an advertisement as well as help measure the
effectiveness of the advertising campaign. They are usually
placed by advertising networks with the website operator’s
permission. They remember that you have visited a website
and this information is shared with other organisations such as
advertisers. Quite often targeting or advertising cookies will be
linked to site functionality provided by the other organisation.
The list below shows the cookies that we use, other than those
that are strictly necessary to this service. If you have any
queries about these, or would like more information, please
contact our Data Protection Manager at CVC Contracts LLP, 123
Shelthorpe Road, Loughborough, LE11 2PD, or email us at
Cookie name Description
CVCtrack tracks for google adwords
By using this website, you agree that we can place these types
of cookies on your device.
6.1. The Website may include third-party advertising and links
to other websites. We do not provide any personally
identifiable customer Personal Data to these advertisers or
6.2. These third-party websites and advertisers, or internet
advertising companies working on their behalf, sometimes use
technology to send (or 'serve') the advertisements that appear
on the Website directly to your browser. They automatically
receive your IP address when this happens. They may also use
single-pixel gifs), and other technologies to measure the
effectiveness of their ads and to personalise advertising
content. We do not have access to or control over cookies or
other features that they may use, and the information practices
of these advertisers and third-party websites are not covered
information about their privacy practices. In addition, the
Network Advertising Initiative offers useful information about
internet advertising companies (also called 'ad networks' or
'network advertisers'), including information about how to opt-
out of their information collection.
6.3. We exclude all liability for loss that you may incur when
using these third party websites.
7. Further Information
7.1. If you would like any more information or you have any
Data Protection Manager, CVC Contracts LLP, 123 Shelthorpe
Road, Loughborough, LE11 2PD, or email us at
without notice to you, in which case, we will publish the
amended version on the Website. You confirm that we shall not
be liable to you or any third party for any change to this Privacy
Policy from time to time. It is your responsibility to check
applies to Personal Data we hold about individuals. It does not
apply to information we hold about companies and other
7.4. If you would like access to the Personal Data that we hold
about you, you can do this by emailing us at
firstname.lastname@example.org or writing to us at the address noted
above. There may be a nominal charge of £10 to cover
7.5. We aim to keep the Personal Data we hold about you
accurate and up to date. If you tell us that we are holding any
inaccurate Personal Data about you, we will delete it or correct
it promptly. Please email us at email@example.com or
write to us at the address above to update your Personal Data.